Privacy Policy

Last Updated: January 2026

1. Introduction

Welcome to 499bd. This Privacy Policy explains how 499bd ("we", "us", or "our") collects, uses, stores, and protects personal information submitted by users ("you" or "your") when accessing or using our online casino and cricket betting platform available at 499bd.bio. By using our platform, you acknowledge that you have read, understood, and agree to the practices described in this policy.

499bd is committed to protecting the privacy and security of all users. We operate in compliance with applicable data protection principles and apply industry-standard security measures to ensure your information remains confidential at all times. This policy applies to all visitors, registered members, and active players on the 499bd platform.

2. Information We Collect

In order to provide you with a safe, personalized, and fully functional betting and gaming experience, 499bd may collect the following categories of personal information:

• Identity information: full name, date of birth, national identification details (required for KYC verification and age verification — players must be 21 years or older).
• Contact information: email address, mobile phone number, and residential address (city and district, e.g. Dhaka, Chittagong, Sylhet, Rajshahi).
• Financial information: payment method details including mobile wallet identifiers for bKash, Nagad, Rocket, and Upay, as well as card data for Visa and Mastercard transactions. We do not store full card numbers — only the last four digits and issuing bank for reference.
• Account activity data: login timestamps, game history, betting records, deposit and withdrawal history, bonus usage, and session durations.
• Technical data: IP address, browser type and version, operating system, device model, screen resolution, and approximate geographic location (country/region).
• Communication records: support ticket history, chat transcripts, and correspondence you initiate with our support team via email.

3. How We Use Your Information

499bd uses collected information solely for legitimate operational, regulatory, and customer service purposes. Specifically, your data may be used to:

• Verify your identity and confirm that you meet the minimum age requirement of 21 years, in line with responsible gaming standards.
• Process deposits and withdrawals via your preferred payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and maintain accurate transaction records.
• Administer bonuses, promotions, loyalty rewards, and free spins — and validate eligibility before crediting any offer to your account.
• Provide personalised customer support in English and assist with any queries related to account management, gaming, or transactions.

4. Cookies and Tracking Technologies

499bd uses cookies and similar tracking technologies to enhance your browsing experience, maintain session continuity, and analyse platform usage. A cookie is a small text file stored on your device by your browser. The table below summarises the main cookies we use:

5. Data Sharing and Third Parties

499bd does not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances. We may share limited data with carefully selected service providers only where it is strictly necessary to operate the platform — for example, payment processors handling your bKash or Nagad transactions, fraud prevention services, and identity verification partners. Any third-party service provider with whom data is shared is bound by confidentiality obligations and is prohibited from using your data for any purpose other than the specific service they deliver to 499bd.

6. Your Rights as a User

499bd respects your rights over your personal data. As a registered user of the 499bd platform, you are entitled to:

• Access: request a copy of the personal data we hold about you at any time by contacting our support team via email.
• Correction: request that inaccurate or incomplete personal information be corrected or updated promptly.
• Deletion: request erasure of your account and associated personal data, subject to our legal retention obligations (e.g. transaction records required for regulatory compliance).
• Objection: object to specific uses of your data, including direct marketing communications, at any time.

7. Data Retention

499bd retains personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal and regulatory requirements. Financial transaction records may be retained for a minimum period required by applicable law. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to any identifiable individual. If you request account closure, we will begin the deletion process within 30 days, subject to any mandatory retention periods.

8. Security Measures

The security of your personal information is a top priority at 499bd. We implement a range of industry-standard technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These include 256-bit SSL encryption for all data transmitted between your device and our servers, secure encrypted storage of sensitive account credentials, regular platform security reviews, and access controls that limit internal staff access to personal data on a strict need-to-know basis. While no online platform can guarantee absolute security, 499bd continuously monitors and updates its security infrastructure to address emerging threats.

9. Children and Minors

499bd is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered or provided personal data, we will immediately suspend the account and delete all associated data. We actively encourage parents and guardians in Bangladesh to use available parental controls and monitoring tools to prevent minors from accessing online gaming platforms. The following responsible gaming resources are available to assist:

• Self-exclusion: contact our support team to request a temporary or permanent self-exclusion from the platform.
• Deposit limits: set daily, weekly, or monthly deposit caps directly within your account settings to maintain control over your spending.
• Session time reminders: enable notifications that alert you when you have been logged in and actively playing for an extended period.
• Reality check: periodic on-screen prompts showing your session duration and net account activity for transparency.
• Support contact: reach our responsible gaming team at [email protected] to discuss any concern about your gaming behaviour.

10. Changes to This Policy

499bd reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When material changes are made, we will post a revised version on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of the 499bd platform after any changes are posted constitutes your acceptance of the revised Privacy Policy.

If changes are significant and affect your rights in a material way, we will make reasonable efforts to notify active registered users via the email address on file, in addition to updating this page.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable laws and general data protection principles. Any disputes arising from this policy or from the use of the 499bd platform will be resolved through our internal dispute resolution process in the first instance. 499bd operates as an online entertainment platform serving Bangladesh and does not make any specific claims of regulatory approval from any government body. We apply generally accepted international data protection standards and are committed to fair, transparent treatment of all user data.

12. Links to Other Resources

This Privacy Policy applies solely to the 499bd platform (499bd.bio). If our platform contains links to internal pages such as our FAQ, Responsible Gaming guide, or Terms & Conditions, those pages operate under this same Privacy Policy. We do not link to external third-party websites from our content pages. Should you ever navigate away from 499bd, please note that any external site you visit operates under its own independent privacy policy, for which 499bd bears no responsibility.